ONE OF ONE ATELIER HOODIE

At Jeanius Bar Atelier, each piece is crafted with care and intention.
Please review the information below regarding processing times and delivery options before placing your order.

Product Types & Processing Times
All products fall into one of the two categories below.
Please check the product description, as each item clearly states whether it is Made to Order or Ready to Ship.
Please note, the processing time is separate from delivery and applies before your order is shipped. 

Made to Order
Made-to-order items are created specifically for you and hand-finished with precision.
We appreciate your patience while we create something special for you

- Processing time: up to 14 working days before dispatch

Ready to Ship

- Processing time: 1–2 working days before dispatch

Shipping Schedule

- Orders are dispatched Monday to Friday (excluding public holidays)

- Once your order has shipped, you’ll receive a confirmation email with tracking details

- If you have any questions about your order or timelines, our team is always happy to help

UK Shipping
- Royal Mail Tracked (24 Hours)
Tracked. Signature required on delivery.

- Royal Mail Next Working Day
Tracked. Signature required on delivery.

Important:  Selecting a faster shipping option does not bypass processing times.

Worldwide Shipping

- DHL Express (2–4 Business Days)
Fully tracked.

- Shipping costs are calculated at checkout based on destination.

Customs & Duties
All international orders may be subject to customs duties, taxes, and import fees.
These charges are not included at checkout and are the responsibility of the customer.

We recommend checking with your local customs office for details prior to ordering.

MADE-TO-ORDER ITEMS
Items that are made to order are produced specifically for you based on your order details and/or measurements.
For this reason, these items are non-refundable.

Please check the product description carefully before purchasing to see whether exchanges are available for your item.
Where exchanges are offered, they may be subject to an additional cost to cover extra tailoring and labour.

ONE-OF-ONE & PERMANENT COLLECTION ITEMS
For one-of-one pieces and permanent collection items, we are happy to offer refunds or exchanges.

- Requests must be made within 14 days of receiving your item.

- Exchanges are available for UK orders only.

- Rest of World orders are eligible for returns only. If you require a different size or item, you will need to return your order for a refund and place a new order.

HOW TO REQUEST A RETURN OR EXCHANGE
If you wish to return or exchange an item, please email us within 14 days of receiving your order:

- Womenswear: info@jeaniuslabwmns.com

- Menswear: customerservice@jeaniusbaratelier.com

We aim to respond within 24–48 hours.

Please include the following in your email:

- Name

- Order number

- Address

- Which item(s) you wish to return or exchange and why

- Any additional information

Please do not send any items back until your return has been approved.
Once your return is accepted, you will have 7 days to send the item back to us.

RETURN SHIPPING
Important — Order Identification
All returns must include a slip of paper inside the package with your order number clearly written on it.
This is crucial so we can identify your item once it arrives at our studio. Returns received without this may experience processing delays.

UK ORDERS

- UK customers are responsible for return shipping costs for both returns and exchanges.

- You must send your return using a signed-for and tracked service.

- Please provide your tracking number to us as soon as your parcel has been sent.

- Exchanges are available for UK orders only, subject to stock availability.

REST OF WORLD ORDERS

- Rest of World orders are eligible for returns only (no direct exchanges).

- If you need a different size or item, you will need to return your order for a refund and place a new order.

- Once your return is accepted, we will create a DHL return label for you.

- The cost of the DHL return label will be deducted from your refund amount.

CONDITION OF RETURNS
Returned and exchanged items must be:

- In their original condition

- Unworn, with no marks, stains, or scents

We are unable to accept items that show signs of wear or are not returned in their original condition.

REFUND PROCESSING

- Once your return is received, we aim to process it within 3–5 working days.

- Please note that your payment provider may take a further few days to reflect the refund in your account.

FAULTY ITEMS
If your item is faulty, please contact us within 14 days of receiving your order at:
info@jeaniuslabwmns.com

Please include:

- Name

- Order number

- Address

- Information about the fault

If an item is confirmed as faulty, you will not be responsible for return shipping costs.
We will provide you with a shipping label to return the item.