Customer Care

Our studio is based in Hackney, London.

Appointments can be booked online via our Bookings page or by messaging us on Instagram. Appointments are one-hour time slots.
We are open Monday to Saturday, 11am–7pm.

During your appointment, you can:

• Browse and try on our collections
• Get professionally fitted and measured by our team
• Discuss alterations, repairs, or custom options

If you find a pair you love, you can:

• Take the jeans with you on the day if no adjustments are needed, or
• Leave them with us for tailoring, completed at our East London production facility

If you do not find exactly what you are looking for, we can discuss custom options, take detailed measurements, and create a made-to-order pair tailored specifically for you.Once ready, your piece can be shipped to you or you are welcome to return to the studio to try it on in person.You are welcome to bring friends along. The studio is a relaxed, spacious environment with seating. Feel free to take photos and create content during your appointment.Tailoring pricing can be viewed here: [Insert Tailoring Price Guide link]

We recommend booking to guarantee a slot. If you would like to visit without an appointment, message us first and we will let you know if we can accommodate.

If you are running late, message us as soon as possible. We will do our best to accommodate, but your session may be shortened if we have appointments after yours.

You can reschedule via the booking confirmation email or by messaging us. If you need to cancel, please let us know as early as possible so we can offer the slot to someone else.

For the best fit, bring:

• The shoes you wear most often
• A belt if you typically wear one
• A reference pair of jeans that you love (option)

If you have any accessibility needs, please message us before booking and we will confirm the most comfortable way to visit.

We accept cash, card payments, bank transfer & can do payments via payment link. If you prefer another method, message us and we will confirm what is possible.

We offer a full range of denim tailoring, including:

• Hemming
• Tapering
• Waist adjustments
• Seat and thigh refinements (where possible)
• Repairs (holes, blowouts, heel bite, wear areas)
• Hardware replacements (where possible, such as zips or buttons)

If you are unsure what you need, book a fitting or message us with photos.

Standard tailoring: 3–5 days
Express tailoring: 24 hours

LEGWEAR

Waist in / out: £10

Crotch up: £10

Taper leg: £15

Widen leg: £30

Lengthen: £30

Shorten: £15

Distressing: £20

Patched distressing: £30

TSHIRTS

Shorten body: £10

Taper body: £10

Taper sleeve: £10

Shorten sleeve: £10

HOODIES / JACKETS

Shorten body: £15

Taper body: £20

Shorten sleeve: £10

Express tailoring: additional £30

We do not usually offer same-day tailoring.Express tailoring is completed within 24 hours

Yes.

Sustainability is a core part of what we do, and we believe a great pair of jeans should be for life. If your jeans become worn, damaged, or no longer fit the way you would like, we can take them back for repairs, reworking, or re-tailoring. This includes distressing repairs, holes, heel bite, general wear, and fit changes over time. Repairs and reworking are priced depending on the work required:

REWORK:

Waist in / out: £10

Crotch up: £10

Taper leg: £15

Widen leg: £30

Lengthen: £30

Shorten: £15

Distressing: £20

Patched distressing: £30

REPAIR:

Patching holes: £10

Repairing heelbite: £15

Replacing / reinforcing belt loops: £15
Zip repair: £30

Button replacement: free

If you would like to inquire, contact us with photos and a short description of what you need.

When shopping online, all of our products fall into one of two categories: Made to Order or Ready to Ship.
This is always stated in the product description, so please check before purchasing.

Made to Order

Made-to-order items are created after your order is placed.
This can include made-to-measure pieces or styles produced individually rather than held in stock.
Processing time: up to 14 working days
This time is required to create and finish your item before dispatch.
Once complete, the item ships using your selected delivery method.

Ready to Ship

Ready-to-ship items include one-of-one vintage pieces and in-stock styles that are already made and available.
Processing time: 1–2 working days before dispatch
Once processed, the item ships using your selected delivery method.

Please note: processing time applies before shipping and is separate from delivery timeframes. Selecting express or next-day shipping does not bypass processing.

If you need to change details, message us as soon as possible
If your order is already in production (made-to-order) or has already been dispatched, changes may not be possible.

Finding the right size is essential, as most of our denim is vintage-sourced and 100% cotton, meaning it has little to no stretch.

For this reason, you cannot rely on your usual size from other brands.
We work strictly from measurements, not standard sizing, as sizing can vary significantly between vintage pairs.

Please review our Size Guide before ordering and take your measurements using a tape measure to ensure the best fit:
Size Guide

If you are unsure, contact us and we will help.

Most pairs are 100% cotton vintage denim with minimal stretch. Any exceptions will be clearly noted in the product description.

Proper care will help your jeans last longer and age beautifully over time.

General denim care

• Wash as little as possible to preserve fabric, colour, and structure
• When washing is needed, turn your jeans inside out
• Wash cold on a gentle cycle
• Use a mild detergent
• Avoid tumble drying, air dry to maintain shape and fit
• Spot cleaning is often enough for small marks

Vintage and reworked denim

Because our denim is often vintage and reworked, natural variations in wash, texture, and wear are part of the character of the garment. Gentle care helps maintain these details.

Special or delicate pieces

If your jeans feature appliqué, diamanté detailing, embellishments, or delicate fabrics, we recommend:

• Hand washing only, or
• Professional dry cleaning

These pieces should not be machine washed as this may damage the detailing.If you are unsure how to care for a specific piece, contact us and we will advise.

Yes. We are based in the UK and ship worldwide.

International orders are sent via DHL Express, with an estimated delivery time of 2–4 business days once dispatched.
For full details, including customs and duties, please refer to our Shipping Policy:

International orders may be subject to import duties and taxes, depending on your country.

These are not included in your order total unless stated otherwise.

Please refer to our Shipping Policy for guidance.

Yes. You will receive tracking details once your order is dispatched.

Returns and exchanges depend on the type of item purchased.
Please refer to our Returns and Exchanges Policy for full details, including eligibility and timeframes:
Returns
You can also check the product’s description to see information on returns
If you have any questions after reviewing the policy, contact us and we will help.

Made-to-order and made-to-measure items are typically not eligible for return, unless faulty. The exact terms are set out in our Returns and Exchanges Policy Returns. You can also check the product description of the item you’re viewing to see whether it’s eligible for a return or exchange

Our jeans begin as authentic vintage denim, most commonly sourced from Levi’s, though we also work with other carefully selected vintage brands.

Once sourced, all pieces are reworked and finished in our East London production facility, where they are tailored, dyed, and completed by our team.

Each pair is individually reworked from vintage denim, meaning no two jeans are ever exactly the same.

After sourcing, the denim undergoes a series of processes including tailoring, dyeing, and additional reworking to create the final garment. This approach allows us to preserve the original character of the vintage denim while applying modern craftsmanship and a strong focus on fit.

It depends on whether your item is Ready to Ship or Made to Order.

Yes. You will receive the exact pair shown in the photos.

The images shown are examples of the style, fit, and finish.
Because all of our denim is vintage-sourced, your pair will be recreated using a different vintage base.
This means there may be slight variations in wash, fade, and natural markings.

We always aim to make your pair as close as possible to the reference shown, but it will not be identical.That individuality is part of what makes each piece special.